Returns & Exchanges — How It Works
Patagonia Bend has a 60-day return policy with receipt. Here's everything you need to know about getting a return or exchange started.
Online Orders
If you purchased from patagoniabend.com, you can start your return or exchange directly through our returns portal:
You'll need your order number and the email address used at checkout. The portal will walk you through the rest and generate your shipping label.
In-Store Purchases
If you bought something at our physical store and need to return it by mail, we handle that manually. See: How to Return an In-Store Purchase by Mail.
If you're returning in person, just bring the item and your receipt to the store at 1000 NW Wall St., Bend — our team will take care of you on the spot.
Return Shipping Fees
Returning for a refund to your original payment method carries a flat $8 shipping fee, deducted from your refund when we process the item — nothing is charged upfront.
Exchanges and store credit ship free — no deduction.
What Qualifies for a Return?
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Item must be returned within 60 days of purchase
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Receipt required
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Item must be in returnable condition
For items outside the return window or with defects that may qualify as warranty issues, see Warranty & Repairs.
Refund Timeline
Refunds are issued once we receive and process your item. Most banks make funds available within 3–5 business days after we issue the refund.
Need Help?
📧 chockstone@patagoniabend.com
📞 (541) 382-6694 — Mon–Sat 10am–7pm, Sun 10am–6pm
🗺️ 1000 NW Wall Street, Bend, Oregon