Warranty Claims for Items Not Purchased at Patagonia Bend
We get messages from customers all over the country who find us while looking for Patagonia warranty support. We want to help — here's an honest guide to what we can and can't do, and where to go if we're not the right fit.
We're a Local Partner Store
Patagonia Bend is an independently owned Patagonia partner store based in Bend, Oregon. We're not Patagonia's corporate customer support team. For warranty issues on items purchased elsewhere — online at patagonia.com, at another Patagonia location, or at a third-party retailer — your best starting point is Patagonia directly:
🔗 help.patagonia.com — use the chat bubble in the lower-right corner to reach their support team. They're great and fully equipped to handle warranty claims regardless of where the item was purchased.
What We Can Do
We send items to Patagonia's repair facility in Reno, NV on behalf of our customers — and we'll do this regardless of where the item was originally purchased.
However, this process only makes practical sense if you're local to Central Oregon. Here's why: we receive the repaired item back at our Bend store, which means you'd need to drop it off with us and pick it up again. If you're in Bend or the surrounding area, we're happy to help.
In-store repairs we handle ourselves (free of charge):
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Patching
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Zipper repairs
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Broken snaps and buttons
For these, just bring the item in — clean, please — and we'll take a look.
If You're Not Local
If you're outside Central Oregon and have a warranty concern:
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Contact Patagonia directly at help.patagonia.com — they can coordinate repairs and warranty claims by mail from anywhere
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Return to the original retailer — if you purchased from another Patagonia store or authorized dealer, they may be able to assist
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Contact us anyway — if you're not sure where to start, we're happy to point you in the right direction
📧 chockstone@patagoniabend.com
📞 (541) 382-6694 — Mon–Sat 10am–7pm, Sun 10am–6pm