How to Return an In-Store Purchase by Mail

Patagonia Bend has a 60-day return policy with receipt. If you purchased something at our store in Bend but need to send it back from home, we can set that up for you — it just requires a quick email exchange since our in-store and online systems aren't directly connected.

What We Need From You

To get your return started, please email us at chockstone@patagoniabend.com with the following:

A photo of your receipt — This is the fastest way for us to locate your transaction. We'll pull the ticket number and transaction ID ourselves.
A good mailing address — This is where we'll set the return label's return-to address in case the package can't be delivered.
The item(s) you'd like to return — Name, size, and color so we can confirm everything in our system.

Once we have that, we'll create your return manually and send you a prepaid USPS shipping label.

Printing Your Label

Your label will come via our returns portal at patagoniabend.com/returns. You have two options:

Print at home — Download and print the PDF label.
QR code at the post office — No printer needed. Bring the QR code on your phone to any USPS location and they'll print it for you.

Return Shipping Fee

For returns where you're getting a refund back to your original payment method, we deduct a flat $8 return shipping fee from your refund when we process the item upon receipt.

Exchanges and store credit ship free — no deduction.

Refund Timeline

Once we receive your item, we'll process the return and issue your refund. Depending on your bank, funds typically become available within 3–5 business days.

Questions?

Reach out anytime at chockstone@patagoniabend.com or call us at (541) 382-6694, Mon–Sat 10am–7pm, Sun 10am–6pm.