Orders & Shipping

Shipping & Order Tracking

Shipping & Order Tracking All orders placed on patagoniabend.com ship from our store in Bend, Oregon — not a warehouse. Here's what to expect. How Fast Do Orders Ship? We process and hand off most orders to UPS within 24 hours of when you place them. You'll receive a tracking number via email once your order is on its way. Free Shipping Threshold Free standard shipping on orders over $98. Orders under $98 are subject to standard UPS shipping rates calculated at checkout. My Tracking Number Isn't Showing Any Movement This is common and expected — UPS scans packages at their processing facility, not at the point of pickup from our store. That means there can be a gap of several hours between when we hand off your package and when tracking first updates. If your tracking hasn't moved after 24–48 hours, reach out and we'll investigate on our end. In-Store Pickup You can skip shipping entirely by selecting in-store pickup at checkout — it's free and orders are typically ready the same day. We're located at: 1000 NW Wall St., Bend, Oregon 97701 Mon–Sat 10am–7pm | Sun 10am–6pm Questions About Your Order? You're not calling a hotline — you're calling the shop. We'll pick up. 📧 chockstone@patagoniabend.com 📞 (541) 382-6694

Why Is My Order Still Processing?

Why Is My Order Still Processing? Most orders ship within 24 hours of being placed. Occasionally, an order may be held briefly for verification before we fulfill it. Here's what that means and what to expect. Order Verification We review every order before it ships. In some cases, our system flags an order for an additional security check — this is a normal part of how we protect our customers from unauthorized transactions. If your order is flagged, a member of our team will reach out to you directly by email to verify a few details. This typically takes less than a business day to resolve. To keep things moving quickly: - Check your email (including spam/junk) for a message from us - Respond promptly — if we don't hear back within 24 hours, we may cancel the order to protect you - We'll never ask for your full card number, CVV, or password What We Verify We may ask you to confirm: - A short code that appears on your bank statement next to the Patagonia Bend charge - Your shipping address - That the order was placed by you This process exists to protect our customers. We take it seriously and appreciate your cooperation. If Your Order Was Cancelled If an order was cancelled after a verification hold and you'd still like the item, simply place a new order — we'll have everything ready to go once you reach out. Questions About Your Order? 📧 chockstone@patagoniabend.com 📞 (541) 382-6694 — Mon–Sat 10am–7pm, Sun 10am–6pm